Service classification and processing methods  

1. Power-on commissioning service: on-site or remote guidance.  

2. Free maintenance service within the warranty period  

The free warranty period is 18 months (from the acceptance of the equipment).  During the warranty period, the applicable environment and conditions of the user shall meet the site requirements and operate according to the specifications. In case of failure due to the damage of parts, the damaged parts shall be replaced free of charge.  

3. Paid maintenance service after the warranty period  

After the operation time of the equipment exceeds the warranty period, it can still undertake the maintenance responsibility of the product.  In case of equipment failure, personnel will be sent to carry out repair work.  Before maintenance, a Technical Service Agreement shall be concluded with the user regarding the service contents and other matters in accordance with the company's relevant paid service standards. After the service is completed, the material fees and service fees for the damaged components shall be charged (except for the special promises made before sales, which shall be carried out according to the contents of the relevant commitment letter).  

4. Provide on-site technical transformation  

During the operation of the original equipment, if the site use situation changes or the user needs to upgrade the existing equipment or make technical transformation, our company can make technical transformation according to the demand.  Before the transformation, a Technical Service Agreement shall be concluded with the user regarding the service content and other matters in accordance with the company's relevant paid service standards. After the completion of the service, the cost of the transformation materials and service fees shall be charged (except for the special promise before the sales, the contents of the relevant commitment letter shall be executed).